Shipping policy
It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We inform our customers about delays in case of possible delays due to high volume orders or delays caused by events beyond our control (epidemic, earthquake, tsunami, etc. natural disasters).
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Click here for the list of countries we ship to.
We offer free shipping for orders over $35 or $50. (Applies to some countries.)
Click for Free Shipping Order Limit Fees
Shipping option
We offer our customers 2 types of cargo options;
- Standard Shipping
- Express Shipping
Estimated Delivery Time in Express Cargo : 2-7 working days.
Estimated Delivery Time in Standard Cargo: It varies between 4-10 working days.
Gift: If you want the product you purchased to be a gift box or gift package, please inform us by adding a message to the Order section.
Cargo delivery times may vary within the scope of your country's customs conditions and processes, as well as covid-19 measures. We want you to know that we are not responsible for possible delays due to reasons beyond our control.
Cargo Companies We Are Partners With; Fedex, UPS, DHL, USPS, TNT
Extra Taxes on Delivery
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Miya Lingerie is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at customer@miyalingerie.com with your name and order number, and we will look into it for you.
To track your order, please log in and review the status of your shipment in the orders section. If you want help, do not hesitate to contact us.